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Why Watch?
Marc Shapiro Managing Director
Mr. Shapiro has over 20 years of experience in all aspects of analysis and valuation of commercial real estate. He specializes in the valuation of individual properties and portfolios for financial reporting, lending, estate planning, gifting, partnership issues, eminent domain, purchase price allocations, ad valorem taxation, litigation support, public offerings, and portfolio analysis and in providing litigation support related to valuation issues.
Marc Shapiro Managing Director
Mr. Shapiro has over 20 years of experience in all aspects of analysis and valuation of commercial real estate. He specializes in the valuation of individual properties and portfolios for financial reporting, lending, estate planning, gifting, partnership issues, eminent domain, purchase price allocations, ad valorem taxation, litigation support, public offerings, and portfolio analysis and in providing litigation support related to valuation issues.
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MARKET UPDATE WEBINAR What is Happening to Real Estate Values?
A presentation and review of factors contributing to real estate values and the identification of current trends and expectations for future appreciation.
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While you focus on acquiring new patients, how many existing ones are
migrating elsewhere? When your patients choose providers outside your
health system, you lose current and potential future revenue and market
share. Finding out where and why these breakdowns in physician and
patient loyalty are happening is the start to slowing the leaks.
Understanding the reasons, you can refine your efforts to enhance
customer experience and better compete as a value-based network.
Lisa
O’Connor is a Senior Managing Director at FTI Consulting and is based
in Boston, MA. Ms. O’Connor has more than twenty years of experience in
the healthcare industry. Most recently, Ms. O’Connor was the Senior Vice
President of Clinical Operations and Chief Nursing Officer at Boston
Medical Center where she was responsible for both the day-to-day
operations and strategic planning for the clinical delivery systems. Ms.
O’Connor’s experience includes labor productivity management within a
unionized environment, clinical quality improvement, operations,
disaster preparedness and management, supply chain, physician
relationships, negotiation, regulatory compliance and other key
leadership responsibilities.
REPLAY: LUNCH WITH FTI Service Retention = Patient Retention,
Driving Consistency in Patient Care Delivery with Improved Downstream
Financial Performance
Date Presented Wednesday, February 20, 2019
Length
30 mins
FTI Consulting experts will show you how to measure service leakage
through analysis of referral orders, insurance claims and satisfaction
surveys. You will also learn ways to manage this critical trend.
Creating a patient centric brand and aligning technology, training and
vision around customer experience can drive patient loyalty, market
share and net revenues.
Kristen
Weisenberger is a Senior Consultant at FTI Consulting and is based in
Charleston, SC. She is part of the Health Solutions segment. She has
more than 20 years of experience in various areas of the healthcare
industry, including patient access and customer access centers,
physician practice groups and healthcare technology. Ms. Weisenberger
has expertise in project management, policy and procedure, and training.
She effectively manages projects to meet client timelines and
deliverables.
Hunter
Hayes is a Senior Consultant at FTI Consulting-Health Solutions. Mr.
Hayes has spent over 8 years in the healthcare consulting industry
specializing in employed physician practice operations. He is an expert
in applying data driven information that allows physician enterprise
leaders to make strong management decisions. Most recently Mr. Hayes has
worked as a facilitator in implementing a centralized call center for a
600+ hospital employed physician group. The project scope uses robust
data analytics, standard operating procedures, omni-channel
communication platforms, and advanced scheduling technologies to drive
higher volume and enhance the patient experience.