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Why Watch?
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Marc Shapiro
Managing Director

Mr. Shapiro has over 20 years of experience in all aspects of analysis and valuation of commercial real estate. He specializes in the valuation of individual properties and portfolios for financial reporting, lending, estate planning, gifting, partnership issues, eminent domain, purchase price allocations, ad valorem taxation, litigation support, public offerings, and portfolio analysis and in providing litigation support related to valuation issues.
Marc Shapiro
Managing Director

Mr. Shapiro has over 20 years of experience in all aspects of analysis and valuation of commercial real estate. He specializes in the valuation of individual properties and portfolios for financial reporting, lending, estate planning, gifting, partnership issues, eminent domain, purchase price allocations, ad valorem taxation, litigation support, public offerings, and portfolio analysis and in providing litigation support related to valuation issues.
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Transforming Purchased Services through Analytics
MARKET UPDATE WEBINAR
What is Happening to Real Estate Values?

A presentation and review of factors contributing to real estate values and the identification of current trends and expectations for future appreciation.
Date
Wednesday, September 29 2013
Time
12:30 PM ET
Length
60 mins
Location
123 FTI Laneway Boulevard, Ontario Canada N3A 2V2
8:30 AM Registration
9:00 AM Brunch / Range opens
11:00 AM Golf Tournament / Shot-gun start
1:00 PMGolf Clinic
4:00 PMCocktail and dinner reception
Register Here
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While you focus on acquiring new patients, how many existing ones are migrating elsewhere? When your patients choose providers outside your health system, you lose current and potential future revenue and market share. Finding out where and why these breakdowns in physician and patient loyalty are happening is the start to slowing the leaks. Understanding the reasons, you can refine your efforts to enhance customer experience and better compete as a value-based network. 
Learn About:
Who Should Watch?
  • Hospital Chief Executive Officers
  • Chief Operating Officers
  • Chief Information Officers
  • Chief Strategy Officers
  • Marketing and Public Relations
  • Directors and Vice Presidents of Access
  • Directors and Vice Presidents of Revenue Cycle
  • Directors and Vice Presidents of Patient Experience
  • Quality Assurance
  • Quality Improvement and or Six Sigma
Presenters
Lisa O'Connor
Senior Managing Director
FTI Consulting Health Solutions
lisa.o'connor@fticonsulting.com

Lisa O’Connor is a Senior Managing Director at FTI Consulting and is based in Boston, MA. Ms. O’Connor has more than twenty years of experience in the healthcare industry. Most recently, Ms. O’Connor was the Senior Vice President of Clinical Operations and Chief Nursing Officer at Boston Medical Center where she was responsible for both the day-to-day operations and strategic planning for the clinical delivery systems. Ms. O’Connor’s experience includes labor productivity management within a unionized environment, clinical quality improvement, operations, disaster preparedness and management, supply chain, physician relationships, negotiation, regulatory compliance and other key leadership responsibilities. 
REPLAY: LUNCH WITH FTI
Service Retention = Patient Retention, Driving Consistency in Patient Care Delivery with Improved Downstream Financial Performance
Date Presented
Wednesday, February 20, 2019

Length
30 mins

FTI Consulting experts will show you how to measure service leakage through analysis of referral orders, insurance claims and satisfaction surveys. You will also learn ways to manage this critical trend. Creating a patient centric brand and aligning technology, training and vision around customer experience can drive patient loyalty, market share and net revenues.
Kristen Weisenberger
Senior Consultant
FTI Consulting Health Solutions
kristen.weisenberger@fticonsulting.com

Kristen Weisenberger is a Senior Consultant at FTI Consulting and is based in Charleston, SC. She is part of the Health Solutions segment.  She has more than 20 years of experience in various areas of the healthcare industry, including patient access and customer access centers, physician practice groups and healthcare technology.  Ms. Weisenberger has expertise in project management, policy and procedure, and training. She effectively manages projects to meet client timelines and deliverables. 
Hunter Hayes
Senior Consultant
FTI Consulting Health Solutions
hunter.hayes@fticonsulting.com

Hunter Hayes is a Senior Consultant at FTI Consulting-Health Solutions.  Mr. Hayes has spent over 8 years in the healthcare consulting industry specializing in employed physician practice operations. He is an expert in applying data driven information that allows physician enterprise leaders to make strong management decisions. Most recently Mr. Hayes has worked as a facilitator in implementing a centralized call center for a 600+ hospital employed physician group. The project scope uses robust data analytics, standard operating procedures, omni-channel communication platforms, and advanced scheduling technologies to drive higher volume and enhance the patient experience.